Client Story
How CLI achieved a 20% increase in contractor satisfaction
Scaling a network of 3,000+ independent contractors requires more than just manual processes and spreadsheets. Discover how Certified Languages International (CLI) used WorkMarket to decouple 1099 and W-2 workflows, automate global payments, and reduce administrative burdens while growing their business.
The Challenge
CLI provides 24/7/365 language services for over 1,000 languages globally. To meet surging demand, they rely on a massive network of independent contractors. Before WorkMarket, they managed both 1099 and W-2 employees in the same system, creating complexities for compliance and regulatory issues. They were wasting manual effort solving these challenges, and contractors found the process confusing and complex.
The Solution and Results
Digital workflows enable establishment of contractor platform accounts where pay and tax information can be submitted for payment processing setup.
As CLI’s contractor engagement increased, CLI implemented WorkMarket’s technology platform to centralize its employee payrolls separately from its independent contractor payment workflows. Rather than administering both categories within a single internal system, CLI utilized structured platform tools to organize these processes within a centralized digital environment.
Significant reduction in pay-related inquiries
After switching to WorkMarket, CLI noticed a significant reduction in volume of pay-related phone calls from workers. WorkMarket’s self-service capabilities helps contractors understand their pay from CLI, while reducing the manual effort from CLI’s team.
Taking the guesswork out of taxes
CLI was able to utilize separate payment workflows for its 1099 contractors versus W-2 payroll. Centralized reporting and digital access to tax documentation provided contractors with 24/7 visibility into their tax documents, supporting operations in complex regulatory environments.
Providing contractors with an intuitive experience
The platform provides contractors with secure, self-service access to payment information and related documentation. WorkMarket handles the client-directed payment side, so CLI can focus on growing their business.
WorkMarket at Work
Why WorkMarket
When you partner with us, we’ll enable you to better manage your independent contractors and unlock new possibilities for your business.
Attract top-tier talent
A great onboarding and payment experience for workers
Meet customer demand
Quickly identify the right workers for the right jobs
Scale your business fast
Talent base grows — not administrative burden
Improve compliance
Efficiently verify and track your business requirements
Gain visibility into your workforce
Real-time analytics on contractor spend and usage
Reduce cost, drive profitability
Automated processes save time and money
Two-minute overview
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Interactive demo
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